Service Coordinator

Plan Member & Client Support

Serve as a primary point of contact for plan members and plan administrators regarding Group Benefits and Group Retirement Services inquiries.

Provide timely, professional, and culturally responsive service to plan members, plan administrators, and clients.

Assist plan members and plan administrators with health, dental, life, disability, critical illness, and retirement-related inquiries.

Support members through claims processes by assisting with forms, documentation requirements, and communications with carriers and service providers.

Guide members through prior authorization and special authorization prescription processes.

Assist members with accessing employee and family assistance programs (EFAP) and other available resources.

Redirect financial planning, investment, or specialized inquiries to the appropriate Account Manager.

Support communication initiatives and educational outreach to plan members and client organizations.

Plan Administration

Process employee and employer requests related to group benefits and retirement plans.

Manage enrolments, terminations, beneficiary updates, salary adjustments, address changes, class transfers, and other administrative requests.

Conduct thorough quality reviews of administrative transactions to ensure accuracy and completeness.

Assist with annual administration activities including reports, reconciliations, and regulatory filings.

Provide administration forms, claim documentation, and plan resources to members and plan administrators.

Verify retirement account balances and investment selections as required.

Support retirement plan withdrawal requests and related documentation.

Maintain accurate plan administrator information and online administration access with carriers.

Client, Carrier & Stakeholder Coordination

Act as liaison between plan members, plan administrators, insurance carriers, service providers, health practitioners, and other stakeholders.

Follow up with carriers and service providers to support claim resolution and administrative inquiries.

Coordinate communications between stakeholders to ensure timely issue resolution.

Support onboarding of new clients and implementation of group benefits and retirement plans.

Coordinate and facilitate plan administrator training sessions in partnership with carriers.

Assist in educating plan administrators on online administration systems and self-service tools.

Support coordination with Non Insured Health Benefits (NIHB) and other applicable organizations when required.

Assist with Annual Information Returns, BEB and Schedule of Contributions reports

Assist with group insurance and pension deductions

Liaise with health and dental practitioners as well as insurance carriers as needed to support client inquiries and requests

Team & Operational Support

Support Account Managers with client service activities and occasional client meetings.

Assist with planning and coordination of employee meetings, administrator training sessions, and client events.

Plan and deliver plan administrator training (one-on-ones, webinars) for both GB and GRS

Scan, process, and maintain administrative records and documentation.

Provide backup support to the service and administration team, including reception, phone coverage, and general office support as required.

Contribute to process improvement initiatives and special projects.

Support additional operational and administrative activities as assigned.

Assist in new implementation of group insurance and retirement plans

Take a collaborative & solutions-based approach to client inquiries and engage members of our team to assist in resolving and answering client questions or concerns

Post-secondary education in business administration, customer service, office administration, or a related field is considered an asset.

2-5 years of experience in benefits administration, pension administration, client service, insurance, financial services, or a related field.

Familiarity with group benefits and/or group retirement plans is preferred.

Experience working with Indigenous communities, organizations, or clients is considered an asset.

Demonstrated ability to manage multiple priorities in a fast-paced environment.

Strong attention to detail and commitment to accuracy.

Excellent verbal and written communication skills.

Proficiency with Microsoft Office applications and web-based administration systems.

Ability to maintain confidentiality and exercise sound judgement.

An opportunity to make a real impact in Indigenous communities across Canada

Involvement in meaningful work supporting Truth and Reconciliation efforts

Be part of a team dedicated to delivering meaningful, community-conscious work

Work in a collaborative and supportive office environment

Gain exposure to client-facing coordination and administrative operations within a growing practice

Learn by working alongside our experts

Extended health care and dental benefits

A retirement savings plan with company contributions

A suite of Health & Wellness offerings

Mental Health programs and support for you and your family

Assistance for the completion of industry designations

Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders. We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected].

The base salary for this position is between $50,000 - $58,000 annually.

This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.