Service Coordinator
Full Job Posting
The core responsibilities in this role include
- Organising and scheduling regular field service activities for the Pest Control team
- Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager
- Organise installations and jobs for completion within divisional time frames and expectations
- Respond to customer enquiries/complaints on service and, where required, arrange necessary non-routine service calls
- Deal with all paperwork and administration related to service activities and routing of documents for entry into the Branch Contracts Computer System
- Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
- Provide ongoing reports requested by management in relation to such items as state of service, jobs, customer service history, specific technician productivity, and customer retention
- Maintain reporting spreadsheets within timeframes
The ideal candidate will have
Excellent phone etiquette
Strong written and verbal communication skills
Strong computer skills
Ability to give clear instructions
Strong collaboration skills
Strong time management skills
Previous experience in a similar role, or fast-paced office environment
As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.
If the idea of working in a highly collaborative, friendly, yet busy and hardworking team organisation that is on a growth trajectory sounds like you, please get in touch!
Employees Testimonial
"The team culture is inclusive, family-oriented and feels like a small business even though it is global"
Lisa Craker
“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”
Matt Jones
“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”
Renay Fagan
About Rentokil Initial
Global leader in pest control and hygiene services.
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