Service Coordinator- Supply Chain (contract)

Summary of role

The Service Coordinator oversees the scheduling and coordination of maintenance and repair services for floor cleaning equipment. This position ensures that customer service requests are managed promptly, parts and labor are properly assigned, and service records are accurately maintained. The Service Coordinator collaborates closely with technicians and customers to ensure reliable, high-quality service and minimal equipment downtime.

You will be reporting into the Vice President of Procurement.

Maintain accurate and detailed reports on all repairs and inspections.

Understand warranty claims and work with our vendors to maintain warranty repairs and how to follow up with equipment vendors to have warranty claims completed properly.

Assist our asset manager with the tracking of company assets and plan repairs if required.

Respond to inquiries from our managers in the field and provide up to date information regarding the status of repair requests, etc.

Complete monthly reports and complete other documentation as needed.

Operate company forklift.

Other duties as needed.

Considerable knowledge of equipment servicing

Excellent interpersonal communication skills

Ability to establish and maintain effective working relationships with internal and external vendors and customers.

Be the point of contact for owner operator and internal managers looking to have equipment repaired in a timely manner.

Maintain the schedule of our internal repair technicians.

Ability to make decisions; evaluate situations quickly and offer solutions.

Ability to work under tight deadlines with an elevated level of accuracy and strong diligence.

20 minute preliminary phone interview with our Recruiter

20-40 minute assessment (depending on optional practice questions or breaks)

There will be 2 rounds of interview for the role

Round 1 Interview: Hiring Manager (VP of Procurement) and Supply Chain Manager Round 2 interview: Hiring Manager (VP of Procurement) and CFO

Round 1 Interview: Hiring Manager (VP of Procurement) and Supply Chain Manager

Round 2 interview: Hiring Manager (VP of Procurement) and CFO

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.