Service Coordinator – Service Division

Role overview

Responsibilities

• Coordinate project installations, maintenance visits, AMC schedules, and service requests.
• Schedule engineers and technicians, track attendance and site assignments, and keep daily deployment records.
• Liaise with sales, site teams, and customers about appointments, project requirements, and service updates.
• Monitor open jobs, follow progress, and escalate delays or unresolved issues.
• Receive products for repair and record customer details, serial numbers, accessories, and reported faults.
• Track repairs and coordinate estimates, approvals, collection, and delivery.
• Manage front-desk activities, calls, emails, and customer enquiries; welcome visitors and direct them to the appropriate team.
• Maintain service trackers, job cards, installation records, AMC details, and completion reports.
• Follow up with technical teams for service reports and customer acknowledgements.
• Coordinate with stores, procurement, and accounts on spare parts, documentation, invoicing, and payments.
• Handle customer concerns professionally and escalate issues requiring management attention.

Requirements

• Minimum 3 years of service coordination experience; experience in AV, electronics, IT, technical services, or maintenance is preferred.
• Diploma or bachelor’s degree in Business Administration or a related discipline.
• Strong scheduling, organisation, and follow-up skills, with the ability to manage multiple service requests.
• Excellent spoken and written English and a professional telephone manner.
• Experience with customer handling, front-desk operations, and service enquiries.
• Proficiency in Microsoft Excel, Word, and Outlook; CRM, ERP, or service-management systems experience is an advantage.
• Attention to detail with customer and technical records; ability to collaborate with sales, technical, and operations teams.
• Basic familiarity with AV equipment and technical service processes is an advantage.
• Immediate availability to join and willingness to work full-time on-site at the service centre.

Workplace

• The description requires full-time, on-site work at the service centre.

Application

• The posting requests the applicant’s current location and earliest joining date.