Service - Coordinator
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Key skills for this role
About the Role
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperou.
Key Skills for This Role
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Overview
Sulzer is a leading engineering company with a proud heritage of innovation.
Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
Job Summary
Responsible for collecting outstanding receivables and maintaining accurate records of collection activities.
The role involves interacting with customers, assessing account status, and supporting timely payments.
The objective is to maintain cash flow, reduce DSO, resolve disputes, and coordinate with internal teams to address billing or service issues affecting payments.
Key Responsibilities
Collection Efforts: Contact customers via phone and email to follow up on past-due invoices and secure payments.
Account Reconciliation: Review accounts to ensure payments are applied correctly and resolve discrepancies.
Negotiation: Develop payment plans with customers for outstanding debt.
Reporting: Submit daily/weekly reports on aging accounts and high-risk customers to management.
Process Improvement: Recommend adjustments to improve AR collection process.
Documentation: Maintain meticulous records of collection activities and customer correspondence.
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