indeed
Service Coordinator (Dispatch)
Werner Smith Mechanical Inc.
Coquitlam, CAN
Full-time
Senior
Onsite
$28 to $33 per hour
Discovered 2 days ago
Technician scheduling and dispatchCustomer serviceQuote preparationPreventative maintenance coordinationQuickBooksWork order entry
Role Overview
Join the office team as a Service Coordinator working closely with field technicians.
Coordinate service and help solve customer problems by phone and email.
Key Skills for This Role
Technician scheduling and dispatchCustomer serviceQuote preparationPreventative maintenance coordinationQuickBooksWork order entry
Full Job Posting
Position summary
Join the office team as a Service Coordinator working closely with field technicians.
Coordinate service and help solve customer problems by phone and email.
Primary responsibilities
- Schedule and dispatch technicians based on service-call priority, location, and skill set.
- Coordinate with technicians to keep schedules on track and resolve on-site issues.
- Handle customer concerns and maintain service standards.
- Review follow-up reports and prepare detailed quotes.
- Coordinate and track preventative maintenance work.
- Enter work orders into QuickBooks to support high-volume invoicing.
- Provide administrative support and identify opportunities for continuous improvement.
Requirements
- At least 5 years of experience in a busy office role; trades experience is a major asset.
- Strong interpersonal skills, self-motivation, dependability, and ability to work under pressure.
- Strong problem-solving and judgment; ability to prioritize multiple tasks with minimal supervision.
- Attention to detail and adaptability.
- Able to work 8-hour shifts between 7:30 AM and 4:30 PM, depending on team needs, with occasional overtime.
Pay and benefits
- Pay is $28 to $33 per hour, based on experience, with an annual performance bonus.
- Benefits include extended health, dental, and life insurance from the first day, 10 vacation days, and 4 additional paid days off annually.
- Growth and development opportunities, company social gatherings, and free on-site parking are offered.
About the company
Werner Smith Mechanical is a mechanical contractor serving the Lower Mainland and BC coast for over 40 years.
The company provides mechanical systems services and uses current technology to support team members and customers.
Work location
- Work location is in person.
Application
- The application asks candidates to describe in 2–3 sentences why they are a good fit.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career