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Service Coordinator

Daikin Applied
Charlotte, USA
Full-time
Mid · 4+ years experience
Onsite
$23.65 - $37.69 / hour
Discovered 5 days ago

Full Job Posting

Your Responsibilities:

  • Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
  • Handle customer inquiries and routes questions of technical nature to the appropriate resource
  • Tracking of time and attendance for technicians
  • Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
  • Invoice and bill customers
  • Assist in performing local office AP/AR functions and follows up with customer to ensure that payment has been received
  • Coordinate warranty administration process, parts orders, and track shipments
  • Answer telephones and greet customers while maintaining professional and courteous customer contact
  • Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee’s first day of employment
  • Maintain OSHA logs
  • Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
  • Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
  • Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
  • Maintain filing for and office equipment (copier, telephone, fax, etc.)
  • Provide initial notification of Workers Compensation claims to insurance carrier
  • Your Qualifications:
  • High School Diploma or GED
  • 2-4+ years of related experience in a mechanical, electrical, or plumbing service field
  • Bachelor’s degree may be considered in lieu of work experience
  • Experience working with HVAC Technicians (preferred)
  • Experience with Astea and/or any other service tracking software
  • Proficient knowledge of Microsoft Office Suite
  • Your Benefits:
  • Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
  • Multiple medical insurance plan options + dental and vision insurance
  • 401K retirement plan with employer match
  • Paid time off and company paid holidays
  • Paid sick time in accordance with the federal, state and local law
  • Tuition Reimbursement after 6 months of continuous service
  • Work visa sponsorship is not available for this position.
  • The typical hourly pay rate for this position ranges from $23.65 - $37.69 in North Carolina. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
  • Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.
  • If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!

Qualifications

  • Bachelor’s degree may be considered in lieu of work experience
  • Experience with Astea and/or any other service tracking software

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