Service Contracts Coordinator

Job description

Key responsibilities

• Send contract renewal documentation to internal Account Managers/Directors in accordance with renewal process and timelines
• Work with Account Managers to secure recurring revenue orders and Purchase Order Numbers
• Undertake database administration, creating new and amending existing records to maintain accurate and comprehensive records of client inventories and recurring revenue contract database
• Gather information and undertake administration duties to underpin contracts covered by 3rd parties
• Deal with service desk queries relating to active and expired contracts
• Work with sales account managers on pending contract proposals
• Liaise with manufacturers to gather information on support specifications, underpinning contracts and pricing
• Develop a knowledge of the service portfolio of Kinly to understand entitlements sold to our clients
• Process renewals to the finance department for invoicing and revenue recognition
• Create purchase requests for support procured from third parties

Skills and experience

• The ideal candidate will have previous experience of working in a busy customer facing role, which requires the ability to work well under pressure and to complete tasks in a timely fashion
• Proven experience working in a commercially-focused coordination / administration role
• Good numerical skills
• Strong attention to detail
• Accomplished organisational skills and the ability to work under pressure
• Good solid knowledge of Excel including basic functions as spreadsheets are used daily in this role
• Working knowledge of an ERP system would be advantageous but not essential
• If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.
• If you do require details of the vacancy or the application process in an alternative format, please either email [email protected] outlining your requirements.

Equal Opportunities