Service Center Manager II

Role overview

Responsibilities

• Lead employees, set goals, monitor performance, and provide coaching, counseling, and development; manage a safe, clean, efficient operation.
• Manage hiring, training, terminations, and related paperwork; enforce company policies, safety rules, and government regulations.
• Deliver customer-service strategies and monitor revenue, service, expenses, profits, budgets, and partner obligations.
• Develop the annual business plan and center strategies; conduct quarterly business reviews and periodic P&L analysis.
• Manage customer relationships, profit and cost controls, safety, service, and quality measures.
• Oversee dock and city operations, scheduling, and timely freight deliveries; meet company KPIs.
• Coordinate with safety, sales, claims, loss prevention, customer care, and fleet services.
• Investigate customer complaints and implement corrective actions and continuous improvement.
• Represent the company before government agencies or legal representatives.

Qualifications

• High school diploma or GED, or equivalent education and experience; bachelor’s degree preferred.
• Five years of LTL supervisory experience preferred.
• Good computer skills; AS400 and Microsoft Office are a plus.
• Leadership, team-building, interpersonal, customer-focus, communication, planning, organization, training-program, and problem-solving abilities.
• Some travel; average 50-hour workweek and ability to work any shift and across service-center areas and weather conditions.
• Ability to lift approximately 20 pounds or more when required by essential duties; must meet company policies and conduct requirements.
• Must pass pre-employment drug screening and random drug and/or alcohol tests and be subject to a criminal-history background check; must be authorized to work in the United States.

Schedule and attendance

• Regular attendance is required. The role averages 50 hours per week and may require any shift.

Work environment

• Work involves service-center, dock, and city operations and may take place in varied weather conditions.
• Some travel is required.