Service Catalog Analyst - ITS3

Working Title: Service Catalog Analyst Job Class: Information Technology Specialist 3 Agency: Minnesota IT Services

Job ID : 97376

Loc ation : St. Paul

Telework Eligible : Yes #LI-Hybrid

Full/Part Time : Full-Time

Regular/Temporary : Unlimited

Who May Apply : Open to all qualified job seekers

Date Posted : 10/07/2026

Closing Date : 10/13/2026

Hiring Agency/Seniority Unit : Minnesota IT Services

Division/Unit : Enterprise Service Delivery

Work Shift/Work Hours : Day

Days of Work : Monday - Friday

Travel Required : No

Salary Range: $33.96 - $55.83 / hourly; $70,908 - $116,573 / annually

Job Class Option : Application

Classified Status : Classified

Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities : Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

As a Service Catalog Analyst with Minnesota IT Services (MNIT), you will use a wide range of problem-solving, technical, and business skills to build and continually enhance MNIT’s business and technical service catalogs within the ITSM tool suite. Your work supports MNIT and its partner agencies, boards, commissions, and selected political subdivisions by ensuring service catalog offerings are accurate, intuitive, and aligned with organizational needs.

In this role, you will support the MNIT ServiceNow Service Catalog, working under the guidance of the ITSM Supervisor and Manager to execute long-term vision and strategy. You will operate as part of a collaborative catalog team, handling routine and non-routine daily catalog activities, contributing to initiatives and projects of varying size and complexity, and ensuring all work complies with State of Minnesota statutes along with MNIT policies and procedures.

This position requires an employee to work onsite at 600 Robert Street North, St. Paul, Minnesota at least 50% of the time, with telework available. Telework eligibility depends on residence:

Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.

Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.

Candidates living 50 miles or more from the worksite in a bordering state are not eligible for hire unless relocating within 50 miles.

If you have questions about this position, contact [email protected] .

Connect 700 Program

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to [email protected] .

Veterans

To be considered for any Veteran's Status , you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV) : Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:

Meet all Minimum Qualifications identified in this posting.

Meet all of the RSV criteria.

Submit a copy of your DD-214 form by the closing date to: [email protected]

CERTAIN DISABLED VETERANS : Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:

Meet service requirements and have a verified service-connected disability rating of at least 30%.

Provide qualifying documentation verifying the disability.

You must submit all documentation by the closing date to: [email protected]

Current State Employees

Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 3/Application position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.

Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.

Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

What do Minnesota's State employees have in common?

A sense of purpose in their work

Connection with their coworkers and communities

Opportunities for personal and professional growth

Training, classes, and professional development

Tuition reimbursement

Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance

Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues

Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [email protected] and let us know the support you need.