Service Captain | Riviera Dining Group

POSITION OVERVIEW

We are seeking polished and service-driven Captains to lead and elevate the guest experience in a fast-paced luxury dining environment. This role requires exceptional attention to detail, leadership, and a deep understanding of food and beverage service. Service Captains play a critical role in orchestrating seamless service, guiding guests through their dining journey, and ensuring every interaction reflects the highest standards of hospitality, precision, and professionalism.

YOUR ROLE

Lead the flow of service by greeting guests, guiding them through the menu, and ensuring a seamless and elevated dining experience

Communicate guest orders and requests clearly and accurately to servers and support staff

Present and announce food and beverage selections with precision, professionalism, and confidence

Maintain expert knowledge of menus, ingredients, preparation methods, and allergy considerations

Demonstrate advanced knowledge of cocktails, spirits, wine pairings, beer, and non-alcoholic beverages

Support wine service, including proper presentation, decanting, and appropriate glassware usage

Ensure all service standards, policies, and procedures are consistently followed

Review daily prep lists and confirm readiness of all service elements prior to each shift

Maintain quality control by adhering to portion sizes, preparation standards, and presentation guidelines

Oversee cleanliness, organization, and maintenance of tableside service areas and equipment

Anticipate guest needs and provide prompt, attentive, and personalized service at all times

Foster strong communication and collaboration with team members and management

Handle, store, and rotate products properly while maintaining quality and minimizing waste

Report any equipment issues or product concerns to management promptly

Maintain compliance with all sanitation, health, and safety standards

Demonstrate professionalism, leadership, and a performance-driven mindset

Ability to stand for extended periods and frequently lift up to 50lbs

This is not an exhaustive list of job responsibilities.

REQUIREMENTS

Minimum of 2 years of experience in a high-volume, upscale or fine dining restaurant environment

Strong knowledge of food, wine, cocktails, and elevated service standards’

Excellent communication, organizational, and multitasking skills

Professional demeanor with a strong focus on hospitality and guest experience

Proven leadership skills and ability to guide and support team members

Food handling certification in compliance with state regulations preferred

Self-motivated, detail-oriented, and performance-driven

Ability to perform basic arithmetic and manage time effectively

Ability to follow recipes and maintain confidentiality of company information

Ability to stand for extended periods and perform physical tasks as required

Flexible availability, including evenings, weekends, and holidays

The preceding statements are intended to describe the general nature & level of work being performed by an employee assigned to this job. They are not intended to be an exhaustive list of all duties, functions, responsibilities, and skills required of employees so classified. RDG reserves the right to modify or deviate from the duties, functions, responsibilities, and skills required of employees in this job and nothing herein shall restrict RDG management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.