Service / Callout engineer

In 2017, after more than ten years in the lift industry across Europe and Asia, Benoît Dupont noticed a system stuck in its ways where speed takes priority over quality and frontline teams remain invisible.

With Jade Francine and Tristan Foureur , he founded WeMaintain to put technology, trust and people back at the heart of building maintenance. Their ambition: give technicians back their autonomy, rely on in-house IoT technology, and deliver a service designed for users and clients.

Based in Paris, London, Singapore and Hong Kong , we maintain lifts, escalators, automatic doors and fire safety systems. With 300+ employees, we combine on-the-ground expertise with data-driven management to deliver high-performing, transparent, and sustainable maintenance.

Because here, you don’t have to choose between autonomy and stability.

Large groups often offer stability, but little room to manoeuvre. Smaller organisations allow more freedom, but sometimes without clear direction.

Real autonomy, with modern tools and strong support

A culture built on trust, transparency and respect

Genuine opportunities for growth and internal mobility

A team that values commitment, perseverance and the drive to make things happen

Care: Working with respect and kindness, internally as well as with our customers

Grit: Seeing things through, with high standards and determination

Uniqueness: Daring to be yourself, sharing your ideas and challenging the status quo

We are looking for a Service - Callout Engineer to join our Field Operations team in Bristol / South West Area

In this role, you will play a key part in keeping lift systems running safely and reliably across our client sites while contributing to a new way of working where your field feedback helps improve our tools and how we operate.

As a Lift Engineer, you will:

Perform planned maintenance and reactive repairs on lift systems across multiple sites

Diagnose technical issues and implement effective, safe solutions

Communicate clearly with clients on-site and deliver a high-quality service experience

Share insights from the field with our tech/operations teams to improve our processes and solutions

Keep accurate records and follow all safety standards, procedures and compliance requirements

You’re a great fit if you:

Have relevant training and/or equivalent experience in lift maintenance (e.g. NVQ Level 3 or similar)

Have solid experience in lift maintenance and repair

Are rigorous, detail-oriented, and enjoy solving problems

Communicate clearly, whether working independently or as part of a team

Take pride in doing great work and care about quality and safety

You have experience in a non-OEM environment or working across different lift brands

You’re comfortable working with digital tools / connected systems (e.g. smart building tech, IoT)

You bring a strong ownership mindset that helps you make decisions and move things forward

You consistently deliver strong results on maintenance quality, safety, uptime and response times

You collaborate effectively with clients, operations, and technical/engineering teams

You take ownership and move things forward with autonomy and a proactive mindset

You continuously improve ways of working and contribute to team success through feedback and best practice sharing

An initial phone call with Recruitment Manager — 30 mins 👉 To get to know each other, understand your background and expectations

An interview with the team at our offices — 45 mins 👉 A chance to discuss the role in detail, your expertise, and our projects

A practical or technical exercise to complete on-site or at home 👉 So you can demonstrate your approach in a real-world setting

A final conversation with 2 to 3 WeMaintain team members — 30 mins 👉 To confirm we share the same vision, values, and the desire to work together

Welcome to the team! 🎉