Service BDC Representative
Role Overview
Kunes Auto Group is seeking a Service BDC Representative to join our growing dealership team. As the first point of contact for service customers, you'll schedule appointments, respond to inbound inquiries, and provide exceptional customer service through phone, text, and email communication. You'll play a key role in supporting our service department by keeping schedules full, following up with customers, and ensuring a seamless service experience.
Key Skills for This Role
Full Job Posting
Why Kunes Auto Group?
At Kunes Auto Group, we believe great people build great dealerships. We're committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.
As one of the fastest-growing automotive dealership groups in the Midwest with more than 40 locations, we provide the training, support, and resources to help you succeed—whether you're an experienced professional or coming from another hands-on, customer-focused career.
Why Team Members Choose Kunes
Paid Training and Ongoing Professional Development
Career Growth Opportunities Across 40+ Dealerships
Comprehensive Benefits Package
Supportive Leadership and Team Environment
Opportunity to Make a Difference in the Communities We Serve
Position Summary
Kunes Auto Group is seeking a Service BDC Representative to join our growing dealership team. As the first point of contact for service customers, you'll schedule appointments, respond to inbound inquiries, and provide exceptional customer service through phone, text, and email communication. You'll play a key role in supporting our service department by keeping schedules full, following up with customers, and ensuring a seamless service experience.
Compensation
- $3,000.00 – $5,000.00 per month (Wage + Commission)
- Tiered Bonus/ Commission Opportunities
Responsibilities
- Respond promptly to inbound service calls, online service requests, and customer inquiries
- Schedule, confirm, and reschedule service appointments
- Initiate outbound calls, texts, and emails to remind customers of upcoming appointments and recommended maintenance
- Provide friendly, professional customer service while assisting customers with scheduling and service-related questions
- Follow up with customers regarding missed appointments and service recommendations
- Accurately document all customer interactions in the CRM and service scheduling system
- Collaborate with service advisors and the service department to maximize appointment scheduling and customer satisfaction
- Learn and apply dealership processes, scripts, and customer service best practices to deliver an exceptional customer experience
Qualifications
- Prior BDC, call center, or customer service experience preferred
- Excellent verbal and written communication skills
- Strong multitasking and organizational skills
- Professional, positive, and team-oriented attitude
- Proficient computer and typing skills
- Ability to thrive in a fast-paced environment
- Ability to work nights and weekends
Eligible team members may receive
Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Paid Time Off
Life Insurance
Employee Assistance Program
Daily Pay Options
Employee Discounts on Vehicles, Parts, and Service
Ongoing Training and Professional Development
Career Advancement Opportunities Throughout Kunes Auto Group
Apply today and start your career with Kunes Auto Group.
Kunes Auto Group is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law
About Kunes Auto Group
Family-owned Midwest automotive and RV dealership group serving vehicle buyers with sales, service, collision repair, and commercial upfits.
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