Service Assistant, Amici Italia (Full-Time; Varied)

DEPARTMENT: Gordon Ramsay, Guy Fieri, The Smokehouse Coop, Italian

Provide excellent service to restaurant customers and restaurant Service Persons

Interact pleasantly with guests when moving through the dining room

Know the hours/days of operation

Complete prep, running, and post shift side-work requirements

Maintain a neat, clean, organized, safe and comfortable environment for our guests

Responsible for maintaining required supply levels in the dining room and service kitchens

Maintain a constant flow of soiled dishes to the kitchen and clean supplies to the dining room

Assist Servers in clearing, cleaning and resetting tables

Accommodate the needs and requests of any guest

Assist servers with delivering orders to guests when possible

Build relationships with customers

Abide by appearance standards

Delight our guests with outstanding service

Ensure service recovery activities

Handle money according to procedure

Monitor guest consumption of alcohol and intervenes as needed according to guidelines

• Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board

Adhere to regulatory, departmental and company policies/procedures in an ethical manner

Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

High school diploma or GED preferred

Six months prior food service experience preferred

Must demonstrate the following essential knowledge and skills:

Legible handwriting

Ability to add, subtract, multiply, or divide quickly and correctly

Excellent customer service and communication skills required

Willing to learn and be adaptable

Attention to detail/Observant

Documented teamwork behaviors and attitudes

Neat, professional appearance with excellent personal hygiene

Must be able to carry and balance food service tray

Must be able to attend to multiple priorities simultaneously

Must be able to be on feet for 8-hour shift

Must be able to stoop, bend, reach, kneel, twist and grasp items

Must be able to respond to visual and aural cues

Must be able to read, write, speak, and understand English

Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke

Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.

Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 1.13.26