Service Ambassador - Sharjah region (UAE Nationals Only)

Key Responsibilities

• Greet and welcome customers professionally as they enter the branch
• Identify customer needs and direct them to the appropriate staff or service channel (e.g., teller, banker, ATM)
• Educate and assist customers with digital banking tools, mobile apps, and self-service kiosks
• Manage lobby traffic, maintain queue flow, and reduce customer wait times
• Handle basic customer inquiries regarding account information, branch services, and product offerings
• Promote bank products, services, and special offers aligned with customer needs
• Collect and act on customer feedback to improve service delivery
• Support branch operations with administrative tasks as needed
• Ensure the lobby and self-service areas are clean, orderly, and fully stocked with marketing materials
• Follow all bank policies, procedures, and compliance regulations

Job Skills & Qualifications

• High school diploma or equivalent
• Prior experience in customer service, retail, or hospitality; banking experience a Plus Strong interpersonal and communication skills.
• Basic knowledge of banking products and digital tools.
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• What we offer you:
• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees.

EIB