Service advisor

About the Role

Key Responsibilities

• Managing incoming customer service enquiries via phone and email
• Providing customers with product information, service updates and support
• Creating, scheduling and coordinating service work orders
• Preparing job cards and assisting with technician scheduling
• Following up with customers regarding completed service work where required
• Preparing customer quotations in consultation with the Service Manager
• Interpreting parts requirements and identifying the correct parts for customer and workshop needs
• Assisting customers with parts enquiries and product support
• Processing spare parts orders and coordinating supply to customers and technicians
• Liaising with suppliers and internal teams to ensure parts availability for scheduled work
• Ordering, receipting and coordinating machinery, spare parts and workshop consumables
• Organising transport for machine deliveries and customer collections
• Ensuring all work orders are accurately maintained and updated
• Assisting with purchase orders, invoicing and completed job cards
• Monitoring service workload and assisting to manage workshop capacity and workflow
• Processing cash sales, payments and associated documentation
• Providing general administrative support to the Service team
• Assisting with workshop-related administrative activities including machine tagging, machine movements and consumable management
• Maintaining a strong focus on workplace health, safety and environmental requirements
• About You
• To be successful in this role, you will be organised, customer-focused and capable of managing multiple priorities within a busy service environment.
• Ideally, you will bring:
• Experience in administration, service coordination, customer service or a similar support role
• Strong communication and interpersonal skills
• A professional and friendly phone manner
• Excellent organisational skills and attention to detail
• Strong computer skills, particularly within Microsoft Office applications
• Sound numeracy and literacy skills
• The ability to prioritise tasks and work effectively under pressure
• A proactive approach and willingness to support a team environment
• The ability to work independently while also contributing to team success
• Experience with parts interpretation or spare parts sales would be highly regarded
• A mechanical aptitude or technical understanding of equipment and machinery would be advantageous
• Experience in a workshop, automotive, agricultural, turf care, construction equipment or related service environment would be highly regarded
• Experience with ServiceMax or similar service management systems would be advantageous

What We Offer

• Permanent part-time position
• Genuine flexibility around working hours
• School-hours-friendly scheduling options
• Supportive and collaborative team environment
• Opportunity to work with a respected industry-leading brand
• Diverse role offering customer service, administration and parts coordination responsibilities
• If you're looking for a varied and rewarding role where you can utilise your customer service, administration and parts interpretation skills while enjoying genuine work-life balance, we'd love to hear from you.
• Only shortlisted candidates will be contacted.

Qualifications

• To be successful in this role, you will be organised, customer-focused and capable of managing multiple priorities within a busy service environment.
• Experience in administration, service coordination, customer service or a similar support role
• Strong communication and interpersonal skills
• A professional and friendly phone manner
• Excellent organisational skills and attention to detail
• Strong computer skills, particularly within Microsoft Office applications
• Sound numeracy and literacy skills
• The ability to prioritise tasks and work effectively under pressure
• A proactive approach and willingness to support a team environment
• The ability to work independently while also contributing to team success
• Experience with parts interpretation or spare parts sales would be highly regarded
• A mechanical aptitude or technical understanding of equipment and machinery would be advantageous
• Experience in a workshop, automotive, agricultural, turf care, construction equipment or related service environment would be highly regarded
• Experience with ServiceMax or similar service management systems would be advantageous