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Service Advisor/ Technician Dispatch

Sammons Warehouse Solutions
Orlando, USA
Full-time
Senior · 130+ years experience
Onsite
Discovered 6 days ago

Full Job Posting

What You’ll Do

  • Coordinate and dispatch technicians based on certifications, skills, and customer needs while keeping customers informed about schedules, repair progress, quotes, approvals, and delays.
  • Keep service operations moving by monitoring technician productivity, work orders, maintenance agreements, service vehicles, open repairs, invoicing, purchase orders, and department performance measures.
  • Partner with technicians, Service leadership, Sales, Rental, Parts, Accounts Receivable, Accounts Payable, and other teams to solve problems, identify service opportunities, and deliver a smooth customer experience.
  • Maintain accurate service information and documentation, support technician performance improvement, assist with service quotes, and respond promptly and professionally to customer phone and email inquiries.

What You’ll Bring

  • 5+ years of customer service, technician dispatch, operations, or similar experience.
  • Strong customer service and communication skills, with the ability to balance the needs of customers and technicians in a fast-moving environment.
  • Excellent organization, attention to detail, and multitasking skills, with the ability to work independently and handle priorities with a sense of urgency.
  • Confidence working with service processes and business systems, including Microsoft Word, Excel, and PowerPoint; experience with service orders, invoices, purchase orders, expense tracking, or payroll preparation is a plus.
  • Why You’ll Love Working with Us
  • Join a team where integrity, safety, hard work, and taking care of people aren’t just words—they’re how we do business.
  • Be part of a company with more than 130 years of history, stability, and experience, while helping us continue building what comes next.
  • Do meaningful work alongside people who value teamwork, reliability, and doing right by our customers and one another.
  • Job Details
  • Pay Type:
  • Salary

Preferred Qualifications

  • Confidence working with service processes and business systems, including Microsoft Word, Excel, and PowerPoint; experience with service orders, invoices, purchase orders, expense tracking, or payroll preparation is a plus.

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