Service Advisor Supervisor
Role Overview
The Service Executive Supervisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes as well as supervising a team of service executives. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.
Key Skills for This Role
Full Job Posting
Join the team at Hedin Automotive Mercedes-Benz West Bromley
An exciting opportunity has arisen at Mercedes-Benz of West Bromley for an experienced Service Executive Supervisor. This role is integral to delivering exceptional customer service and supervising the service team to meet and exceed customer expectations.
Overview of role:
The Service Executive Supervisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes as well as supervising a team of service executives. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.
Key Responsibilities of the Service Executive Supervisor
- · Deliver exceptional customer service by understanding customer needs and expectations.
- · Manage service appointment scheduling and vehicle check-in processes effectively.
- · Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
- · Handle customer inquiries and provide expert advice on service and repair options.
- · Ensure all documentation is complete and accurate, and maintain customer records meticulously.
- · Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
- · Present and sell additional repairs to customers.
- Supervise and support the wider service executives providing leadership and guidance where required.
Are you our next shining star?
We are searching for a candidate who has:
Experience supervising a team of aftersales service professionals
Proven experience in an aftersales role within a busy, fast-paced automotive department
Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments
Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers
Proficiency in using CRM and service management software
Dedication to maintaining high standards of customer satisfaction and service excellence
Right to work in the UK
Full UK manual driving licence
Summary of role
Location : Mercedes-Benz and smart – West Bromley SE26 4PR
Working Hours : 45 hours per week
Schedule : Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu
What we offer.....
- OTE circa £50k
- 25 days annual leave plus bank holidays
- Life insurance
- Employee assistance program offering support on wellbeing and finances
- Exceptional rates for vehicle service and maintenance for you and your family
- Enrolment in an employee pension plan
- If you're excited by the opportunity to play a pivotal role as a Service Executive Supervisor at Mercedes-Benz West Bromley , we look forward to receiving your application and possibly welcoming you to our team!
- Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.
- Discover more about Hedin Automotive and the opportunities available by visiting our website at Career Opportunities at Hedin Automotive - Hedin Automotive London Ltd
About Hedin Automotive London Ltd
UK premium automotive retailer selling BMW, Mercedes-Benz, MINI and smart vehicles and servicing private and corporate customers.
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