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Service Advisor

Al Rostamani Auto Service Center
Sharjah, UAE
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

  • Follow the NSSW standards in all customer touch points
  • Responsible to attend high profile & major fleet customers.
  • Promptness in receiving/greeting customers, understand their needs
  • Proper inventory of customer’s vehicle and record customers’ requirements.
  • Updating customer data base
  • Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.
  • To arrange test drive as required jointly with customer
  • Ensure legible and clear job advice and create job card
  • Follow-up the job progress
  • Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
  • Brief the customer on warranty coverage/Service contract coverage
  • Promoting Service Contracts/other service products (upselling)
  • Ensure job cards are closed on time
  • Ensure car is cleaned and ready for delivery as per the promised date and set time.
  • Notify customer in in advance in case of delay
  • Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle
  • Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)
  • Develop and maintain long term relationship to enhance customer retention
  • Handle customer complaints on priority and bring it to the notice of the superiors.
  • Attend customer queries promptly
  • Ensure the pending job cards to be closed within the time limit

Educational Qualification

  • Degree/3-year Diploma in Automobile/Mechanical Engineering.

Work Experience

  • 3 years practical experience with Dealers in similar positions.

Competencies

  • Customer handling & negotiation skills.
  • Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries).
  • Excellent customer service, communication, and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Ability to manage time effectively and prioritize tasks in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and service management software (preferred).

Languages

  • English, Arabic is desirable

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