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Service Advisor

Volvo Cars Marin
San Rafael, USA
Full-time
Entry
Onsite
USD 60000-150000 yearly
Discovered 1 months ago

Full Job Posting

Duties And Responsibilities

  • Responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintenance of accurate time records.
  • Responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations.
  • Greets customers and directs them to available technicians.
  • Consults with Service Technicians regarding necessary repairs and possible alternatives to expensive repairs.
  • Uses knowledge of company products and services to sell or provide in-depth information about available parts and service options to customers.
  • Answers questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
  • Provides customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
  • Managing and overseeing the Dealership's workflow and schedule.
  • Calls customers to advise them about service changes or car pick-up times.
  • Maintains positive customer relationships to ensure repeat business.
  • Ensures all details on services rendered and costs are related to customers and processes their payments.
  • Serves as a liaison between with Service Technicians and customers about parts ordering and ensures parts are available when needed.
  • Knows and practices the guidelines in the Bureau of Automotive Repair’s “Write it Right” Manual.

Qualifications

  • Prior experience in a customer-oriented environment.
  • Must be capable of working in a fast-paced dynamic environment.
  • Must be able to pass background check.
  • Must have good driving record.
  • Must have Class A (CDL) drivers’ license.
  • Must have basic knowledge of cars and maintenance.
  • Must be willing to learn and expand knowledge.

Physical Demands

  • Must be able to lift, bend over, and stand.
  • Must be to carry, push, pull 50 lbs.

Working Conditions

  • Must be able to work in an outside environment.
  • Must be able to drive vehicles both small and big.
  • May have to work in a noisy environment and in inclement weather conditions.

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