Service Advisor
Role Overview
As a Service Advisor, you’ll be the face of our service experience — managing the customer journey from vehicle drop-off through to collection. You will deliver a seamless, transparent and premium service, keeping customers informed at every stage while ensuring absolute clarity around timelines and costs.
Full Job Posting
About the Role
As a Service Advisor, you’ll be the face of our service experience — managing the customer journey from vehicle drop-off through to collection. You will deliver a seamless, transparent and premium service, keeping customers informed at every stage while ensuring absolute clarity around timelines and costs.
Key Responsibilities
- Deliver exceptional, professional customer service for all service and repair enquiries
- Coordinate workshop bookings to optimise productivity and efficiency
- Proactively follow up with customers and generate additional workshop opportunities
- Accurately prepare and cost repair orders and invoices in line with Group standards
- Maintain strong product and brand knowledge through ongoing training
- Contribute to achieving and exceeding key performance targets
- About You
- Previous experience in a customer-facing or Service Advisor role
- Outstanding communication skills with a warm, professional approach
- Strong ability to build rapport both in person and over the phone
- Solid computer skills, including Microsoft Office and Excel
- Highly organised with strong attention to detail and multitasking ability
About Us
Parramatta Land Rover is home to an exceptional range of luxury vehicles. As an award-winning dealership (Retailer of the Year & Metropolitan Retailer of the Year 2021/2022), we pride ourselves on delivering a best-in-class customer experience within a modern, premium showroom environment.
Why Join Us?
Work with globally recognised luxury automotive brands
Supportive, high-performing team culture
Ongoing training and clear career progression pathways
Exclusive employee discounts (groceries, fuel & more)
Health & Wellbeing bonuses, birthday leave & study support
Access to our Employee Assistance Program for confidential support
If you’re passionate about delivering exceptional service and ready to take the next step in your career, we’d love to hear from you.
Qualifications
- Previous experience in a customer-facing or Service Advisor role
- Outstanding communication skills with a warm, professional approach
- Strong ability to build rapport both in person and over the phone
- Solid computer skills, including Microsoft Office and Excel
- Highly organised with strong attention to detail and multitasking ability
About Sime Darby
A diversified multinational engaged in automotive and industrial sectors.
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