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Service Advisor

Multimatic
Newmarket, CAN
Full-time
Mid · 5+ years experience
Onsite
Discovered 3 weeks ago
sap

Full Job Posting

Duties and Responsibilities:

  • Perform vehicle repairs in house and at offsite locations
  • Ability to travel domestically or internationally for work if necessary
  • Assist with diagnosis and supervise repairs remotely at dealerships around the World as a “Fly in Doctor”
  • Comply with relevant local Health and Safety legislation and company Health and Safety Policies
  • Be the main point of contact between the company, the dealerships, and the customers
  • Identify and record any issues related to service and warranty and organize/communicate them in a way that deliverables can be tracked, and closure can be expedited
  • Document and summarize activities and status to keep teams and management informed
  • Consult with the manufacturing team regarding necessary repairs or service part builds
  • Determine the cost and timeline for vehicle service / repairs and prepare Estimates
  • Document incoming repairs photographically and in written reports
  • Submission of claims for vehicle/part warranty, shipment expediting, and/or other repairs
  • Order all parts as required and organize their movement to the intended locations including all necessary paperwork
  • Manage, coordinate and prioritize several activities with flexibility within a fast-paced challenging environment
  • Managing part number revisions and updating various systems to keep them aligned and current while staying on top of pricing updates
  • Owning the Service Bill of Materials and maintaining it as required to keep up with changes
  • Reviewing and updating Workshop Manuals and other service documentation to capture lessons learned and improve communication
  • Other duties as defined by the leadership team

Education and Experience:

  • Must have expert level professional vehicle maintenance/repair and customer service experience
  • Minimum 5 years in the automotive industry ideally including Dealership Service Department experience
  • Excellent verbal and written communication skills
  • Ability to adapt communications to account for sensitivity of information
  • Ability to understand and exercise cultural etiquette as required when travelling
  • Ability to work in a team-based environment as well as establish and maintain cooperative working relationships between the customers and supplier/manufacturer
  • Strong organizational, time management and problem-solving skills to perform the job successfully and independently
  • Highly proficient in Microsoft Word, Excel, PowerPoint
  • Bonus if proficient in CQIS, CAD Software, PTS, OWS, Ariba, SAP, Covisint, MicroCat
  • This job posting is for an existing vacancy. The total cash compensation range for this position is expected to be:
  • To learn more about Multimatic, check out our youtube channel - https://www.youtube.com/watch?v=psOjJIh3t90
  • If you are interested in this position, apply by sending us your cover letter and resume.
  • We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.
  • As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities.

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