Service Advisor

About Wiers:

We have been passionately committed to keeping commercial vehicles on the road since 1964. With a legacy built on trust, quality, and unparalleled service, Wiers has grown into a premier provider of fleet maintenance and repair solutions, serving businesses nationwide. Our dedication to innovation and excellence has earned us a reputation as an industry leader in fleet service.

We Make #TRUCKSROLL!

Cutting-Edge Technology:

Work with state-of-the-art tools and equipment that allow you to perform at your best and stay ahead in the rapidly evolving commercial vehicle industry.

Professional Growth:

Your development is a priority at Wiers. We offer continuous training and career advancement opportunities to help you reach your full potential.

Collaborative Environment:

Be part of a team that values communication, collaboration, and respect. Our culture fosters teamwork and encourages the exchange of ideas.

Impactful Work:

Your work at Wiers directly contributes to keeping essential vehicles on the road, supporting businesses and communities across the country. We take pride in the critical role we play in the supply chain.

Comprehensive Benefits:

Enjoy a competitive salary, robust benefits package, and the support you need to balance your professional and personal life.

Job Description:

As a Diesel Shop Service Advisor, you will be the primary point of contact for our clients seeking diesel engine services. Your role will be crucial in maintaining exceptional customer satisfaction and ensuring smooth operations within our service department. Responsibilities include:

Assigning work to qualified technicians

Dispatches and assigns work with instructions to technicians

Creates written documentation regarding customer concerns

Invoices completed repair orders prior to releasing the vehicle

Can effectively utilize businesses’ system to look up parts and invoice parts

Obtain authorization and ensure documents are signed prior to releasing the trucks to customers

Follow up with the parts department to ensure that all needed parts are ordered and confirm the estimated delivery date

Build positive and enduring relationships with customers for repeat business.

Knowledge, Skills, and Abilities

Minimum 5 years' experience of truck service and repair work

Minimum 5 years' experience of administrative and clerical work

Ability to ensure process compliance

Excellent time management and goal-setting skills

Positive and friendly attitude

Considerate and emotionally intelligent

Compensation:

Up to 2 weeks' vacation the first year and 3 weeks starting in your 4th calendar year.

$23 - $28 hourly

Seven paid holidays

Variable compensation opportunities

We Value:

A CAN-DO attitude

Commitment to learn

Team Players

Self-starters with attention to detail

High level of professionalism and integrity

Benefits:

Short Term Disability Insurance

Company paid Life and Long-Term Disability Insurance

401(k) retirement plan with matching contribution

Fitness membership reimbursement

Safety boots and glasses reimbursement

Company paid uniforms provided

Qualification Profile

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

High school diploma No major required

Valid Driver's License (CDL Preferred)

3 years or more of prior relevant experience in a commercial vehicle repair facility

JOINTEAMWIERS.COM, where your skills, ambition, and dedication will be recognized and rewarded. Together, we're not just maintaining fleets; we're driving the future of fleet service.

www.jointeamwiers.com