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Service Advisor
Pitstop360
Dubai, UAE
fulltime
Entry
3 days ago
Strategic PlanningMarket AnalysisFinancial ModelingBusiness DevelopmentStakeholder ManagementConsulting
Free
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Strategic PlanningMarket AnalysisFinancial Modeling
About the Role
Pitstop360 is seeking a Service Advisor with 4+ years of experience in a multi-brand automotive service center. The role involves customer interaction, technical assessment, service coordination, and upselling.
Key Skills for This Role
Strategic PlanningMarket AnalysisFinancial ModelingBusiness DevelopmentStakeholder ManagementConsulting
Full Job Posting
Core Responsibilities
- Customer Interaction: Greet customers, understand vehicle issues, and explain service options.
- Technical Assessment: Collaborate with technicians to assess vehicle conditions and recommend services.
- Repair Orders: Prepare detailed service orders including diagnostics, repairs, and cost estimates.
- Service Coordination: Schedule appointments, monitor repair progress, and ensure timely delivery.
- Customer Communication: Provide updates, explain technical details in layman’s terms, and handle complaints.
- Billing & Documentation: Process payments, maintain service records, and ensure compliance.
- Upselling: Recommend additional services or products based on vehicle condition
• Customer Satisfaction Score (CSAT)
- Response Time to Inquiries
• Appointment Turnaround Time
- No-show Rate
3. Technical Guidance
- Accuracy of Technical Advice
- Resolution Rate of Technical Queries
• Cross-sell Revenue Contribution
- Customer Acceptance Rate of Additional Services
- Revenue from Upselling/Cross-selling
5. Operational Metrics
- Effective Labor Rate: Revenue per billed hour
- Hours Sold per Repair Order (RO): Efficiency of service delivery
- Gross Profit Percentage: Profitability of labor services
- Fixed Coverage: Ability of service operations to cover dealership overhead
Eligibility Criteria
- Minimum 4 years of experience in a multi-brand automotive service center.
Language Requirements
- **English and Arabic**
- proficiency
- preferred
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