Service Advisor

Overview

• · Follow the NSSW standards in all customer touch points
• · Responsible to attend high profile & major fleet customers.
• · Promptness in receiving/greeting customers, understand their needs
• · Proper inventory of customer’s vehicle and record customers’ requirements.
• · Updating customer data base
• · Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.
• · To arrange test drive as required jointly with customer
• · Ensure legible and clear job advice and create job card
• · Follow-up the job progress
• · Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
• · Brief the customer on warranty coverage/Service contract coverage
• · Promoting Service Contracts/other service products (upselling)
• · Ensure job cards are closed on time
• · Ensure car is cleaned and ready for delivery as per the promised date and set time.
• · Notify customer in in advance in case of delay
• · Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle
• · Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)
• · Develop and maintain long term relationship to enhance customer retention
• · Handle customer complaints on priority and bring it to the notice of the superiors.
• · Attend customer queries promptly
• · Ensure the pending job cards to be closed within the time limit