About This Role
BAIC Future Motors, Qatar
Service Advisor – Aftersales
We are looking for a customer-focused Service Advisor to manage end-to-end service interactions, from vehicle intake to delivery, ensuring a smooth and professional customer experience.
Key Responsibilities:
- Greet customers and conduct vehicle inspections
- Create accurate job cards and record customer concerns
- Coordinate with workshop and parts teams for timely repairs
- Provide repair updates and cost estimates to customers
- Handle complaints professionally and ensure resolution
- Promote additional services and maintenance packages
Performance Metrics:
- High customer satisfaction (≥90%)
- Accurate job documentation (≥98%)
- Strong upselling and service conversion performance
Requirements:
- Bachelor’s degree or diploma
- Minimum 2 years’ experience in a similar role
- Strong communication, customer service, and organizational skills
- Basic automotive knowledge and computer proficiency
Valid driving license
Interested candidates are invited to submit their resumes via WhatsAppat +974 5050 2123 or by email to hradmin@alrabbanauto.com.
Kindly ensure that the job title is clearly stated in your application.
Job Type: Full-time
Work Location: In person
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