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Service Administrator

Weir
Tucson, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 3 weeks ago
sap

Full Job Posting

Benefits:

  • Competitive Compensation
  • Excellent Health / Dental / Vision Options
  • 5% 401(k) Retirement Match
  • Paid Holidays per year
  • Required PPE is provided (boots, safety glasses, coveralls)
  • Why join Weir? We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes. We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies. We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.
  • #mineral
  • #LI-BC1

Qualifications

  • Highschool or GED
  • 2+ years of relevant work experience in service administration or related fields
  • Proficiency with SAP or similar ERP systems
  • Experience in planning and scheduling work/orders
  • Strong communication and organizational skills
  • Experience in customer service and sales coordination
  • Ability to analyze workflow and recommend process improvements
  • Experience working in a manufacturing or service center environment
  • Knowledge of mining or heavy equipment service operations
  • Excellent time management and ability to problem solve in a fast paced environment
  • Ability to work well within a team and coordinate with multiple departments

Responsibilities

  • Order Management: Plan, organize, and process quotes, orders, and invoices to ensure smooth service job coordination from start to finish.
  • Daily tasks: include managing incoming and outgoing rebuild job schedules and maintaining accurate documentation. Success means timely, accurate order processing and customer satisfaction.
  • SAP Utilization: Use SAP for quote development, order entry, Sales Order and Service Order creation, purchase order expediting, and document management. Daily use of SAP is essential to maintain workflow efficiency and data accuracy.
  • Communication & Coordination: Serve as the primary liaison between shop floor personnel, service teams, sales, and customers. Communicate any changes impacting quotes or orders promptly to all stakeholders. Success is measured by clear, proactive communication and effective issue resolution.
  • Workflow Optimization: Monitor and adjust work prioritization, skill alignment, and scheduling to optimize shop floor operations. Balance planned and reactive work to maintain throughput while meeting urgent customer needs. Travel is minimal to none, as this is an onsite role.
  • Capacity Forecasting & Problem Solving: Participate in forecasting capacity needs based on demand and backlog, identify recurring disruptions, and recommend improvements to management. Success includes improved operational efficiency and reduced bottlenecks.
  • Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.

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