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Service Administrator

Cummins Inc.
The Bronx, USA
Full-time
Mid
Discovered 2 weeks ago

Full Job Posting

Qualifications

  • Hours are Monday through Friday 8:00 AM - 4:30 PM
  • Hours are subject to change due to business needs and/or conditions. Bi-weekly on-call is required.
  • This is a union branch but this is not a union role.
  • Employee will report to the Bronx, NY office daily.

Responsibilities

  • To be successful in this role you will need the following:
  • Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
  • Prior experience in service & repair, or warranty-related field preferred.
  • Excellent computer skills using multiple software platforms.
  • Ability to thrive in a fast-paced environment with multiple priorities.
  • Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
  • Experience in estimate building and communicating value in add on services is a plus.
  • High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
  • Compensation and Benefits Base
  • Salary Range: $32.77 - $40.00/HR
  • Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
  • Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

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