Service Administrator

Keeping up to date with all aspects of the field-based rota

Managing holiday allocation to allow enough capacity to support our customers

Training/liaise with the training team and advise which engineers will be available and when they are able to attend Head Office

Adding new engineers onto the rota and removing engineers who have left their role, ensuring that the weekends still have enough capacity within the region

Liaising with the field-based management team when sickness is reported to update the rota and HR system to reflect a true capacity.

Updating any new engineer training skill-sets

Maintaining data & update Aeromark when engineers move house, leave or move role

Adding new engineer’s shift patterns and start and finish times to Aeromark

D365 (CRM) updates

Additional duties:

Assisting with airport passes when needed

Outbound calling cover on Preventative Maintenance work

Assisting with engineer O/T when needed

Excellent telephone manner with previous experience within an administration role.

Competent user of MS Office and in-house computer-based systems.

Attention to detail and strong data entry skills

Ability to work under pressure

Self-motivated with a flexible approach to work