{bc}
Apply
oracle

Service Administrator

Cummins Inc.
Madison, USA
Full-time
Onsite
Discovered 3 weeks ago

Full Job Posting

Qualifications

  • This position supports Field service Power Generation customers for our Madison branch.
  • This shift is for standard business hours and is an in office position.
  • Preferred experience supporting equipment service, maintenance, diagnostics, or repair operations within a technical service setting.
  • Maintain detailed customer, equipment, and service records to support operational accuracy, payment processing, and historical tracking.
  • Will be required to schedule work for multiple technicians while working with and sharing the schedule with other internal teams
  • Support technical escalation processes by leveraging data management tools and documenting investigative steps for efficient handoffs and resolution.
  • Apply knowledge of warranty processes and Cummins service information to support claim accuracy and customer communication.
  • Will be required to be in our on call rotation for afterhours emergency support for our customers

Responsibilities

  • To be successful in this role you will need the following:
  • Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
  • Prior experience in service & repair, or warranty-related field preferred.
  • Excellent computer skills using multiple software platforms.
  • Ability to thrive in a fast-paced environment with multiple priorities.
  • Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
  • Experience in estimate building and communicating value in add on services is a plus.
  • High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
  • Compensation and Benefits Base
  • Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Cummins Inc.

Pricing Analyst

Troy, USA

Discovered TodayFull-time

Field Service Engine Technician

Manassas, USA

Discovered TodayFull-time

Thermal and Fluid Systems Engineer

Columbus, USA

Discovered TodayFull-time

Technical Operations Supervisor

Columbus, USA

Discovered TodayFull-time

Production Associate - Level III

Pune, IND

Discovered TodayFull-time

DWU - CESC - OESS Skilled Technician - 3rd Shift

Columbus, USA

Discovered TodayFull-time

Project Assistant - Level II - Marketing

Pune, IND

Discovered TodayFull-time

Global Operations Excellence Director

, USA

Discovered TodayFull-time