Service Administrator

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.

Review/create work orders to ensure accuracy for invoicing and warranty.

Other administrative task on a need-by-need basis.

Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.

Prior experience in service & repair, or warranty-related field preferred.

Excellent computer skills using multiple software platforms.

Ability to thrive in a fast-paced environment with multiple priorities.

Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.

Experience in estimate building and communicating value in add on services is a plus.

High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Valid NY State Drivers License

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Must have the ability to obtain and maintain a New York State Driver's license.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2438547

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.

As a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.

Your wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.

We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.

Your energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.

Whether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.

You will receive annual merit and profit sharing based on individual and company performance.

You are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.

You will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.