Service Administrator

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

We are looking for a talented Service Administrator to join our Distribution business in (Albuquerque, NM).

You will make an impact in the following ways:

• Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

• Assesses customers needs and gathers pertinent information

• Creates basic work orders in appropriate systems

• Provides some status updates to customers, as requested

• Support the implementation and monitoring of workplace safety procedures, ensure safety documentation is maintained, report potential hazards, and assist with compliance requirements and corrective actions.

• Promote safe working practices, encourage hazard reporting, support safety initiatives, and reinforce individual accountability for maintaining a safe working environment.

• Demonstrate honesty, accountability, respect, and ethical decision-making in daily activities while reinforcing company values in interactions with colleagues, customers, and stakeholders.

• Foster an inclusive and respectful working environment by recognizing different perspectives, encouraging collaboration, and supporting positive working relationships.

• Provide additional administrative and operational support across service, safety, warranty, finance, and other relevant departments.

• Identify opportunities to improve administrative processes, documentation accuracy, safety compliance, and overall service department efficiency.