Service Administrator

We are looking for a proactive and organised Service Administrator to join our Children's Services team. In this role, you will provide high-quality administrative and financial support, helping ensure the smooth and effective delivery of services.

This is a varied position where you'll play a key role in maintaining systems, supporting service users, and ensuring compliance with organisational policies.

Maintain efficient office systems including post handling, message taking, room bookings, and staff movement tracking

Manage service user referrals and maintain accurate records

Support access to records and information sharing with external agencies

Maintain documentation and information systems in line with organisational policies

Assist with staff induction and training related to administrative processes

Assist with budget preparation and ongoing monitoring

Track income and expenditure against budgets and forecasts

Prepare audit information and financial reports

Process invoices and ensure income is recorded, receipted, and banked accurately

Manage staff and volunteer expenses in line with policy

Undertake payroll reconciliation checks as required

Ensure staff information (leave, absence, etc.) is recorded accurately

Support health, safety, and fire safety responsibilities where delegated

Ensure required systems for payments to carers and service users are in place and efficient

Produce reports from service user and financial data for internal and external use

Ensure the service is equipped with necessary supplies and equipment

Support frontline service delivery through effective administration

Undertake additional duties as required by line management

We are seeking someone who is:

Highly organised with strong attention to detail

Confident managing administrative and financial processes

Able to work independently and prioritise workload effectively

Experienced in handling sensitive information with confidentiality

A strong communicator with good interpersonal skills

This role is subject to pre-employment checks

Duties may evolve in line with service needs

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values . We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.

Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata

The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme

A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options

Service related sick pay from day 1

Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution

Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension

Cycle2work scheme

Interest free season ticket loans

Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal

20% discount at Barnardo's stores

Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc

Free access to round the clock employee assistance program for advice and support

Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.