{bc}
Apply
oracle

Senior Workforce Management Analyst - Full Time (Call Center LV)

Caesars Entertainment
Las Vegas, USA
Full-time
Senior · 3+ years experience
Onsite
Discovered 2 weeks ago
sql

Full Job Posting

Qualifications:

  • Essential Requirements: Education:
  • High school graduate
  • Experience:
  • 3 years contact center experience and 1 year customer service oriented job experience. Familiarity with reporting and WFM software.
  • Abilities:
  • Must be able to type.
  • Must have a thorough knowledge of the WFM processes including forecasting, scheduling and daily management.
  • Intermediate level of Microsoft Office programs (Excel, PowerPoint, and Word).
  • Excellent leadership, organizational, listening, interpersonal, analytical, written and verbal communication skills required.
  • Must have good mathematical skills and a basic understanding of call center and workforce management terminology and call center productivity metrics.
  • Must demonstrate and upbeat and positive disposition.
  • Must be highly motivated, proactive individual and independent thinker.
  • Must be able to handle multiple tasks in a high volume, fast paced environment.
  • Must be able to motivate and inspire the team to achieve desired results.
  • Knowledge of computer, telecommunications functions and systems, customer service and telemarketing. Excellent, developmental and motivational skills required.
  • Desired Skills:
  • Some knowledge of IEX or other scheduling software, SQL, VB and Showcase preferred but not required.
  • Reservations or Front Desk experience preferred but not required.
  • Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, or technical developments).
  • Theabove statements are intended to describe the general nature and level of workbeing performed by people assigned to this classification. They are not intended to be construed as anexhaustive list of all responsibilities, duties and skills required ofpersonnel so classified.
  • Caesars Entertainment reserves the right to make changes to thejob description whenever necessary.
  • Asa part of Caesars Entertainment’s employment process, finalist candidates willbe required to complete a drug test and background check prior to an offerbeing extended. Caesars EntertainmentInc. is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to race, national origin, gender,age, religion, disability, sexual orientation, veteran status, or maritalstatus.

Preferred Qualifications

  • Must be able to motivate and inspire the team to achieve desired results.
  • Some knowledge of IEX or other scheduling software, SQL, VB and Showcase preferred but not required.
  • Reservations or Front Desk experience preferred but not required.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Caesars Entertainment

Housekeeping Positions, Full Time (Harrah's SoCal)

Valley Center, USA

Discovered TodayFull-time

Specialty Cook - Bejing Noodle No. 9 - Steady Extra (Caesars Palace LV)

Las Vegas, USA

Discovered Today

Director AML Compliance-Corporate (Las Vegas)

Las Vegas, USA

Discovered TodayFull-time

Security Supervisor - Full Time (Harrahs Laughlin)

Laughlin, USA

Discovered TodayFull-time

Sportsbook Ticket Writer - Full Time - (Capital One)

Washington, USA

Discovered TodayFull-time

Security Officer I - Full Time (Tropicana Laughlin)

Laughlin, USA

Discovered TodayFull-time

Restaurant Supervisor-Sportsbar- Full Time (Harrah's Ak-Chin Casino)

Maricopa, USA

Discovered TodayFull-time

Maintenance Technician- Full Time- (Harrah's Ak-Chin Casino)

Maricopa, USA

Discovered TodayFull-time