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greenhouse

Senior Workato Integration Engineer – HR Apps

Five9
IND
Senior · 5+ years experience
Hybrid
Discovered 3 days ago
coupagcpjiranetsuitesql

Full Job Posting

Key Responsibilities

  • Design, build, and maintain enterprise-grade integrations and automations using Workato across Five9’s business application ecosystem.
  • Define and maintain integration standards, reusable patterns, and design guidelines so integrations remain scalable and maintainable as systems evolve.
  • Standardize error handling across recipes, including retry logic, dead letter queues, compensating transactions, alerting, and logging.
  • Optimize Workato recipes for performance and cost, minimizing unnecessary API consumption and job usage.
  • Support and maintain integrations between UKG Pro, Deel, Greenhouse, Degreed Learning Experience Platform, Replicon, and other business applications, partnering with Business Technology teams as needed.
  • Design and implement secure authentication patterns (OAuth 2.0, JWT, SAML, API keys, certificates) and manage secrets in accordance with least privilege principles.
  • Design an enterprise integration architecture and lead technical discussions with architects and business stakeholders.
  • Troubleshoot complex, cross-system production issues and drive them to resolution.
  • Improve the quality and consistency of integration and data documentation, leveraging AI tools such as Copilot where appropriate.
  • Evaluate and incorporate Workato’s AI capabilities, including MCP, Workato Genies, and Agent Studio, into Five9’s automation strategy where appropriate.
  • Mentor other integration engineers and help grow the team’s technical capabilities.
  • Stay current with Workato platform updates, integration best practices, and emerging AI-driven automation capabilities.

Key Requirements:

  • Minimum of 5 years of hands-on integration experience.
  • Workato certification required (e.g., Workato Automation Pro or higher).
  • Strong hands-on experience with REST APIs, including HTTP methods, authentication, pagination, rate limits, webhooks, and JSON payloads.
  • Experience designing reusable, versioned APIs and integrations that remain maintainable as systems evolve.
  • Strong understanding of authentication and security practices, including OAuth 2.0, JWT, API keys, Basic Auth, SAML, certificates, secret management, encryption, and least privilege access.
  • Proficiency working with JSON and XML, including parsing, transformation, and mapping of complex payloads.
  • Experience with data transformation, including mapping, filtering, aggregation, cleansing, deduplication, and schema conversion.
  • Working knowledge of SQL, including querying databases, troubleshooting, and relational data models.
  • Experience implementing robust error handling, including retry logic, dead letter queues, compensating transactions, alerts, logging, and graceful failure handling.
  • Understanding of event-driven architecture, including webhooks, event streams, asynchronous processing, and message-based integrations.
  • Familiarity with common integration patterns, including request/response, publish/subscribe, polling, batch processing, ETL, orchestration, and choreography.
  • Experience with, or strong interest in, business applications such as Salesforce, NetSuite, GCP, UKG, Deel, Ramp, Jira, Freshservice, and Coupa is a big plus.
  • Familiarity with Workato’s emerging AI capabilities, including MCP, Workato Genies, and Agent Studio, is a big plus.
  • Experience with version control and CI/CD practices for integration development is a plus.
  • Familiarity with monitoring and observability tooling for integration health and performance is a plus.
  • Awareness of data privacy and compliance considerations (e.g., GDPR, SOC 2) as they relate to integrations is a plus.
  • Strong analytical, troubleshooting, and communication skills, with the ability to lead technical discussions and mentor other engineers.
  • Ability to work independently and collaboratively across a distributed, global team.
  • Why You’ll Love This Role:
  • You will play a key role in shaping how Five9’s core business systems connect and scale through modern integration and automation technology.
  • You will work at the forefront of Workato’s evolving AI capabilities, including agentic automation and enterprise AI use cases.
  • You will collaborate with cross functional teams across the enterprise while helping define the integration standards that power the company’s growth.
  • If you enjoy solving complex, cross-system problems and building resilient, scalable integrations, this role offers strong technical depth and growth opportunities.
  • Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
  • Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
  • View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
  • Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Preferred Qualifications

  • Experience with version control and CI/CD practices for integration development is a plus.
  • Familiarity with monitoring and observability tooling for integration health and performance is a plus.
  • Awareness of data privacy and compliance considerations (e.g., GDPR, SOC 2) as they relate to integrations is a plus.

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