Senior WMS Business Analyst

Role overview

Configuration and upgrade readiness

• Lead configuration across inbound, outbound, inventory control, replenishment, labor, tasking, RF execution, handheld workflows, labeling, waving, allocation, and warehouse operations.
• Translate business needs into scalable, upgrade-ready configuration and reduce unnecessary customization.
• Assess potential SaaS upgrade impacts across configuration, integrations, custom objects, RF flows, labels, reports, jobs, devices, and warehouse processes.
• Support roadmap planning, upgrade readiness, regression testing, defect triage, environment assessment, configuration validation, and deployment planning.

Technical support and integrations

• Provide functional and technical expertise in Blue Yonder WMS, MOCA, MOCASQL, SQL, DDA/Page Builder, Integrator, Jasper Reports, labels, scheduled jobs, interfaces, and troubleshooting.
• Support integrations between WMS and ERP, TMS, automation, reporting, labor, transportation, material handling, and related systems.
• Troubleshoot incidents using logs, traces, database activity, integration failures, job issues, RF/device behavior, and warehouse process exceptions.
• Support handheld/RF and Zebra devices, voice solutions, label printers, and related warehouse technology.

Collaboration and delivery

• Collaborate with operations, IT, project managers, infrastructure, security, integration teams, and third-party partners.
• Maintain solution documentation, configuration designs, test scripts, release notes, support procedures, and knowledge-transfer materials.
• Drive standardization, simplification, automation, and continuous improvement in configuration, support, release management, and deployment.
• Participate in change management, cutover planning, validation, and production support rotation; follow applicable IT and delivery processes.

Qualifications

• At least 8 years of hands-on Blue Yonder/JDA WMS configuration and technical experience, including configuration, solution design, upgrade support, and production support.
• A four-year degree in Computer Science, Supply Chain, Management Information Systems, or a related field is preferred; equivalent education and relevant experience may be considered.

About QCD