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Senior UX Researcher & Designer
McKesson
London, GBR
Full-time
Senior · 7+ years experience
Hybrid
Discovered 1 weeks ago
Full Job Posting
Key Responsibilities
- Owns the quantitative research programmes used to understand user needs, behaviours, and pain points, utilising methods such as interviews, surveys, and observations to gather insights that guide product direction and ensure user‐centred decision‐making.
- Responsible for generating the wireframes, user flows, and prototypes that translate the research findings into intuitive digital experiences. This means ensuring all product and/or feature designs follow usability principles, accessibility standards, and align with the overall product vision.
- As part of the wider digital and data science roadmap, will lead the design of user experiences in the software that enable machine learning and AI powered features.
- Will own the planning and execution of usability tests to retrospectively evaluate design effectiveness and identify areas for future improvement.
- Will collaborate closely with product managers, software engineers, and UI designers to ensure that user experience requirements are clearly defined, technically feasible, and accurately implemented throughout the development process.
- Owns the ongoing production of UX documentation, design specifications, journey maps, and research summaries.
- Alongside the Director, Strategic Product Delivery, will regularly communicate to a variety of stakeholders, promoting design rationale and advocating for user‐centred practices across the organisation.
- Minimum Requirement
- Degree or equivalent and typically requires 7+ years of relevant experience.
- Critical Skills
- Proven experience conducting user research using interviews, surveys, observational studies, and usability evaluations
- Strong ability to translate research insights into personas, journey maps, and actionable design recommendations
- Hands-on experience creating wireframes, prototypes, and user flows using tools such as Figma
- Solid understanding of UX design principles, usability heuristics, and accessibility standards
- Demonstrated ability to run usability tests, analyse results, and iterate designs based on evidence
- Experience collaborating with product managers, developers, and UI designers in agile or cross‐functional teams
- Additional Knowledge & Skills
- Strong communication skills for presenting research findings, design rationale, and recommendations to stakeholders.
- Ability to work with data analytics (e.g., heatmaps, behavioural analytics, conversion metrics) to support UX decisions.
- Familiarity with information architecture, content structure, and interaction patterns across digital platforms.
- Familiar with the implementation of AI and machine learning applications within a software platform, including relevant efficacy testing, oversight and governance requirements and familiarity with Sketch, or Adobe XD
- Problem‐solving mindset with the ability to balance user needs, technical constraints, and business objectives.
- McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
- McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
- McKesson job postings are posted on our career site: careers.mckesson.com.
- McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
- McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
Qualifications
- Familiarity with information architecture, content structure, and interaction patterns across digital platforms.
About McKesson
Wholesale & Distribution43000 employeesFounded 1833
Diversified healthcare services and supply chain leader.
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