Senior Traffic Manager

Overview

Workflow & Studio Operations

• Manage the complete workflow of studio projects from brief intake through to final delivery and project closure.
• Maintain accurate project tracking, timelines, and resource allocation across all studio activities using workflow management tools.
• Ensure all project briefs meet required standards before entering the creative workflow.
• Coordinate smooth handovers between stakeholder management, creative, production, and asset management teams while maintaining clear accountability throughout the process.

Resource Planning & Scheduling

• Oversee studio scheduling and resource allocation across all ongoing and upcoming projects.
• Monitor team capacity and proactively identify potential workload conflicts or delivery risks.
• Collaborate with creative leadership to align project requirements with the most suitable creative resources.
• Plan effectively for campaign launches, peak workloads, and multiple concurrent projects to maintain operational efficiency.

Process Management & Continuous Improvement

• Ensure studio processes, approvals, quality control, and delivery standards are consistently followed across all projects.
• Identify workflow inefficiencies and recommend process improvements to enhance operational effectiveness.
• Support onboarding and training of team members on studio tools, workflows, and operational procedures.
• Track studio performance metrics including turnaround times, project delivery, and service level adherence.

Stakeholder & Communication Management

• Act as the main operational point of contact for project scheduling, delivery timelines, and studio capacity planning.
• Provide regular updates on project progress, timelines, and potential delivery risks.
• Escalate resource challenges, workflow issues, or project delays to relevant stakeholders in a timely manner.

Tools & Platform Management

• Oversee the day-to-day management of studio workflow and project tracking platforms.
• Ensure quality control and approval workflows are properly managed and documented.
• Support the integration and maintenance of digital asset management systems to ensure final assets are organized and easily accessible.

Team Leadership & Development

• Lead and develop the studio traffic and operations team, ensuring strong operational structure and scalability.
• Set clear performance expectations and provide ongoing coaching, feedback, and professional development support.
• Build operational capability within the team by promoting accountability, ownership, and process understanding.
• Maintain operational stability and workflow efficiency during periods of high workload or organizational change.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Communications, Design Management, or a related field.
• Minimum 7 years of experience in traffic management, studio operations, or creative project management within an in-house creative studio or agency environment.
• Proven experience managing high-volume creative workflows across design, video production, and integrated campaigns.
• Strong experience using project management and workflow tools such as Airtable, Monday.com, or similar platforms.