{bc}
Apply
oracle

Senior Telephony Analyst

TPG Telecom
New South Wales, AUS
Full-time
Senior · 5+ years experience
Onsite
Discovered 1 weeks ago
python

Full Job Posting

What you’ll bring

  • Five years or more of continuous experience supporting a contact centre platform and/or CCaaS.
  • Demonstrated sound knowledge and experience in developing and maintaining IVR’s and contact centre routing strategies, preferably with Genesys solutions
  • Scripting such as Python or similar, and software development experience highly desirable
  • An understanding of IT networks, VoIP, SIP and WebRTC signalling to support internal IT teams and vendors with troubleshooting
  • Experience in business reporting and data presentation to produce actionable insights
  • A natural attention to detail with exceptional analytical and problem-solving skills
  • Highly efficient with a demonstrated ability to scope, prioritise, schedule, and meet challenging deadlines.
  • Ability to communicate with clarity, impact, and influence through engaging verbal and written communications.
  • Curiosity as to how we can improve the CX.
  • Strong relationship management and stakeholder engagement skills
  • Ideally, you will also have:
  • Tertiary qualification in a STEM discipline preferred or equivalent industry experience
  • Experience in the Telecommunications or B2C sector is desirable
  • Experience implementing AI tools for call centres to improve CX and efficiency.
  • What's in it for you?
  • Flexible hybrid way of working (from home and office)
  • ‘Stay Connected Mobile’ – Access to a free mobile plan
  • ‘Stay Connected NBN’ – Access to a free, high‐speed NBN plan (up to 500 Mbps)
  • ‘Your Leave’ - additional leave to be used whenever you like - every year
  • Access to TPG Learning Hub platform and internal development opportunities
  • Access to Corporate Partner Discounts
  • Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.
  • TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.
  • Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
  • #LI-Hybrid

Preferred Qualifications

  • Tertiary qualification in a STEM discipline preferred or equivalent industry experience

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at TPG Telecom

Senior Manager - Cyber Security Architecture

, AUS

Discovered YesterdayFull-time

Senior Manager - Cyber Security Engineering

, AUS

Discovered YesterdayFull-time

Cyber Security - Solution Architect

, AUS

Discovered YesterdayFull-time

Customer Solutions Advisor - Part Time - Brookvale

Brookvale, AUS

Discovered YesterdayPart-time

Senior Corporate Counsel

, AUS

Discovered 2 days agoFull-time

Customer Solutions Advisor - Part Time - George Street

, AUS

Discovered 2 days agoPart-time

Customer Solutions Advisor - Full Time - George Street

, AUS

Discovered 2 days agoFull-time

Customer Solutions Advisor - Part Time - Indooroopilly

, AUS

Discovered 2 days agoPart-time