SENIOR TECHNOLOGY SPECIALIST - VIRTUAL DESKTOP & LINUX PLATFORMS

About BDC

Position overview

Workplace

• BDC describes the role as part of a hybrid work model.

Virtual Desktop Infrastructure

• Support and administer enterprise VDI platforms, desktop images, user provisioning, platform health, capacity, and performance.
• Troubleshoot platform, user experience, and application delivery issues and enhance the Omnissa Horizon environment.
• Participate in future VDI assessment, implementation, upgrades, maintenance, and service improvement initiatives.
• Collaborate with infrastructure, security, and application teams to deliver reliable and secure workspace services.

Linux platform operations

• Provide operational support for enterprise Red Hat Enterprise Linux environments.
• Manage provisioning, patching, security hardening, operating system upgrades, and decommissioning.
• Support Linux workloads across on-premises data centers, VMware-based environments, and AWS cloud platforms.
• Perform troubleshooting, root cause analysis, remediation, operational support, and major incident response.
• Maintain platform standards, operational procedures, and technical documentation.

Automation and platform services

• Develop and maintain Ansible playbooks, roles, workflow templates, dynamic inventories, and self-service automation workflows.
• Automate provisioning, patching, configuration management, and compliance validation processes.
• Develop PowerShell and Python automation scripts and integrate infrastructure services through APIs and workflows.
• Identify opportunities to reduce manual work and improve operational efficiency.

CI/CD and reliability

• Design and maintain Azure DevOps pipelines for infrastructure and platform deployments.
• Implement automated testing, infrastructure validation, compliance verification, approval workflows, and environment promotion.
• Maintain Git repositories, participate in code reviews, and promote DevOps and GitOps practices.
• Build image pipelines, monitoring, alerting, dashboards, observability, reliability improvements, and proactive remediation.

Required qualifications

• Experience supporting enterprise VDI solutions and Red Hat Enterprise Linux environments.
• Experience with AWS, Azure, VMware-based, or hybrid infrastructure environments.
• Experience with at least one enterprise VDI platform such as Omnissa Horizon, Azure Virtual Desktop, AWS WorkSpaces, Citrix Virtual Apps and Desktops, or Citrix DaaS.
• Strong ownership, judgment, communication, collaboration, customer-service orientation, autonomy, and structured problem solving.
• Bilingual French and English communication skills are required.

Preferred qualifications

• Hands-on experience with Ansible Automation Platform and artificial intelligence is preferred.
• Experience with Azure DevOps, pipelines, automated testing, and code review is preferred.
• Knowledge of system administration, performance troubleshooting, security hardening, patch management, and operating system lifecycle management is preferred.
• Experience with Entra ID, HashiCorp Packer, ITSM, APIs, event-driven automation, self-healing infrastructure, and workspace monitoring is preferred.
• Relevant Red Hat, Ansible, AWS, or Azure certifications are assets.