Senior Technician - Service

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it's working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

Full-time

Job Summary:

Collaborate with the Client Services Team to schedule and dispatch to customer sites for break/fix requests, preventative maintenance as well as small move, add, and change (MAC) work. Responsible for documentation & reporting of findings & solutions for each service job performed. Strong communication skills & discipline, internally and externally, are necessary to be successful at providing an excellent customer experience. Collaboration with the Client Services Team is vital and critical to the success of this position.

Responsibilities:

Review service ticket requirements and plan how to perform it

Coordinate equipment & company vehicle resources as required to effectively manage service tickets

Review, modify and red line job documentation for assigned tickets when applicable

Perform service work in a professional manner and in accordance with company established best practices

Maintain a professional appearance and attitude

Maintain a clean and orderly jobsite

Adhere to all applicable safety rules and regulations

Review materials options and verify count accuracy

Facilitate the delivery of staged materials to the jobsite

Communicate & coordinate with the Client Services Team regarding schedule, open items, & job status

Communicate with the Client Services Team on the needed job components and materials

Commissioning of trade specific systems including, but not limited to:

Device & cable testing

System functionality testing

System settings/configurations

Firmware updates

User acceptance testing

System documentation

Occasional light travel may be required

This position requires on-call shift work

Work at required heights utilizing ladders, scaffolding, lifts, or other.

Work in confined spaces as necessary.

Required Qualifications:

Must have PERC Card

Minimum; 5 - 6 years of work experience as a Service Technician with a security integrator with manufacturer certifications

Industry experiences working with access control, intrusion and CCTV (Genetec, Software House, Avigilon, Milestone)

Must carry a current Lenel OnGaurd Certification

Valid US driver's license with acceptable record

Ability to pass pre-employment screening

On call shift work required

Preferred Qualifications:

Video Surveillance: Avigilon, Hanwha, Exacq, Honeywell, Bosch, Axis

Access Control: LenelS2, AMAG, Honeywell, Open Path, Lenel, RS2, Hirsch

Intrusion: DMP, Honeywell, Bosch

Intercom: Aiphone, Viking

Work experience in the financial market of banks

Engineering or estimating skills

Knowledge of how to program systems

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop. The employee is regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The use of power tools will be required to effectively perform this position. The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)

Working Conditions:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee will be exposed to outdoor weather conditions, work on job sites, may be required to travel to and from job site locations, may work in a typical office environment, and is occasionally exposed to construction equipment. The noise level in the work environment is usually moderate. Confined space entry may be required. High work may be required.

Equal Employment Opportunity Statement This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Equal Opportunity Employer, including disability / veterans.

All your information will be kept confidential according to EEO guidelines.

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Indefinite U.S. work authorized individuals only. Future sponsorship is unavailable. U.S. work authorized individuals only.