Senior Technician - Electrical (Automotive)

Job Purpose

Financial Performance

• Achieve the agreed targets for Sold Hours, Efficiency, Productivity, and Overall Utilisation.

Technical Operations

• Perform diagnostic, electrical, and electronic subsystem repairs in accordance with approved repair procedures, wiring diagrams, and manufacturer specifications.
• Use advanced diagnostic tools and equipment to accurately identify and rectify vehicle faults.
• Record any additional repair work or recommendations using the E-Estimate digital application and update the Team Leader accordingly.
• Receive repair orders from the Team Leader and fully understand the scope of work before commencing repairs.
• Review vehicle service history and identify any applicable OEM recall campaigns.
• Complete authorised repairs and notify the Team Leader of any further findings or recommendations.
• Perform software updates and vehicle programming activities in line with manufacturer recommendations.
• Demonstrate strong manual dexterity, technical expertise, mechanical aptitude, and advanced computer skills.
• Take ownership of all aspects of the role, working effectively with minimal supervision.
• Adhere to quality control procedures to prevent and correct workmanship issues that fall below required standards.
• Provide cover for the Team Leader and support workshop operations when required.
• Handle and resolve complex customer concerns, escalating matters to the Team Leader where necessary.
• Provide mentoring, coaching, and on-the-job training to newly appointed technicians.
• Assist the Team Leader with day-to-day operational activities as required.

Customer Experience

• Handle customer vehicles with the utmost care and ensure safe working practices at all times.
• Learning and Development
• Maintain a clean and organised work area, ensuring personal and workshop tools remain in good condition.
• Participate in Training Needs Assessments conducted by the Training Academy.
• Continuously develop technical knowledge and skills through Nissan-approved training programmes.
• Read and interpret complex technical documentation, including safety procedures, operating and maintenance instructions, repair manuals, and wiring diagrams.

Policies, Procedures, and Compliance

• For warranty repairs, follow OEM warranty procedures, correctly tag replaced parts, and transfer them to the centralised warranty store.
• Carry out recall campaigns, including airbag replacement programmes, in accordance with OEM requirements.
• Diagnose and repair air-conditioning systems following approved service procedures.
• Ensure full compliance with F1 standards and OEM guidelines.
• Follow all Health, Safety, and Environment (HSE) requirements, standard operating procedures, and safety regulations, including the use of appropriate personal protective equipment.
• Ensure compliance with Nissan Dealer Standards and established process guidelines.