Senior Technician, AV

Overview

• This position contributes to the effective operation and maintenance of audiovisual and conferencing technologies, including lecture streaming and media recording, while assisting users through training, technical support, and guidance.
• Coordinates with end users, providing technical support for lectures, conferences, live broadcasts and internal and external events.
• Develops, implements and maintains technology in accordance with college requirements.
• Coordinates with vendors on technical proposals and assesses fitment with user requirements.
• Assists with projects or new purchase requirements by creating technical documents and assessments to facilitate decision making.
• Design and produces project documentation, which includes schematics and as-built drawings.
• Meets with customers to understand technical requirements for upcoming events, and provides appropriate AV solutions, including rigging/de-rigging of AV setup.
• Develops and maintains custom programs, connectivity schematics, training and technical support for room automation systems.
• Facilitates AV convergence and troubleshoots technical issues methodically in collaboration with other ITS teams as required.
• Provides training to end users for technology usage and creates user manuals for end users as required.
• Customizes existing programming and design of audiovisual systems, room automation system, and teleconference and video conferencing systems to suit new user requirements.
• Provides technical expertise in capturing, editing and deploying recorded educational material.
• Keeps abreast of the latest technology in the field of AV.
• Performs other related duties as assigned.
• Bachelor's Degree with 5 plus years of relevant experience.
• Certified Technology Specialist™ (CTS®) certification preferred.
• Working knowledge and experience with technologies such as PTZ cameras, Camcorder, Panopto for recording and editing purposes.
• Extensive knowledge and ability to support teams with set up PowerPoint presentations, Zoom and MS Teams.
• Good communication and customer service skills provide rational support to clients.
• Excellent organizational skills with the ability to prioritize tasks and keep calm under pressure.
• Strong problem-solving and analytical skills with an eye for detail.
• Ability to work both independently and as a part of the team.
• Provides technical AV support for college events both on-site and off-site.
• Standard business hours with frequent evening, weekend, and early-morning work based operational needs.