Senior Technical Support Specialist

Job requirements

• 5+ years of SaaS technical support experience, strong HR technology knowledge, andextensive experience resolving pod-specific challenges through proactive problem-solving.

• Excellent English written and verbal communication skills - a must

• Ability to communicate complex concepts in a fluent, clear and professional manner

• Demonstrated ownership of customer escalations and sensitive situations, with the ability to communicate empathetically and effectively with both customers and internal technical teams.

• Experience troubleshooting third-party integrations such as SSO, IAM, ATS, payroll, and public APIs - an advantage.

• Experience delivering proactive, consultative support for strategic or Premium customers an advantage.

• Advanced troubleshooting expertise within an assigned pod, including strong technical knowledge of the Core product and pod strategy.

• Demonstrated ability to work in a fast-paced environment, with availability to work Monday to Friday, 9am to 6pm ET. Previous experience working with global teams and customers is an advantage.

• Experience supporting Premium customers in a dedicated point-of-contact capacity, including proactive and consultative support - an advantage.

• Experience using tools such as Zendesk, Slack, and Asana - an advantage.

• Plus: Bilingual in Spanish, with the ability to support and engage customers in both English and Spanish.

Job benefits

• Equity in a global, high-growth HR tech SaaS leader

• 401(k) with a 3% company match effective the month following your start date

• $2,500 employee referral bonus

• Medical, dental, and vision coverage from day one

• $1,920 annual wellness stipend to support your physical and mental wellbeing

• Annual Headspace membership and expanded wellness benefits

• Hybrid working model for Bobbers in the NY metro area

• Temporary work from anywhere for up to 2 months per year (after 6 months)

• Generous paid time off and company holidays to rest, recharge, and enjoy

• Bob Balance Days – 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter

• Your birthday off — plus a special gift from us

• Home office allowance to set up your ideal workspace

• Two paid Social Impact days each year to give back to causes you care about

• Frequent team and company social events, both in-person and virtual