Senior Technical Support

A1softech

Jeddah, KSA

Full-time

Mid-Senior

Onsite

Discovered Today

Windows operating systemsMicrosoft 365Microsoft OfficeHardware troubleshootingSoftware troubleshootingNetworking fundamentals (LAN, Wi-Fi, DNS, VPN)

Full Job Posting

A1softech is looking for an experienced IT technical support specialist to join its team in Saudi Arabia.

Provide technical support to users and troubleshoot hardware, software, and system issues.
Diagnose and resolve technical problems related to computers, operating systems, printers, and network connectivity.
Install, configure, and maintain computers, software, and IT equipment.
Manage support tickets and ensure timely issue resolution.
Provide support for Windows operating systems, Microsoft Office, and business applications.
Troubleshoot basic networking issues, including LAN, Wi-Fi, DNS, and VPN connectivity.
Document technical issues, solutions, and support procedures.
Escalate complex technical issues to the relevant IT teams.
Ensure compliance with IT security policies and procedures.

Bachelor's degree in computer science, information technology, or a related field.
At least 3 years of experience in IT technical support or IT helpdesk.
Good knowledge of Windows operating systems and Microsoft 365.
Basic knowledge of networking, hardware, and software troubleshooting.
Experience with ticketing systems and incident management is preferred.
Strong communication and problem-solving skills.
Ability to work effectively in a team environment.

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Trusted by over 500,000 job seekers on Base Career