Senior Technical Support Engineer – Network & Security
Role Overview
Design, implement, manage, and support enterprise network and security infrastructure.
Ensure high availability, performance, and security across the IT environment.
Deliver network projects and migrations, troubleshoot complex technical issues, and support business continuity through disaster recovery and 24/7 operations.
Key Skills for This Role
Full Job Posting
Job Purpose
Design, implement, manage, and support enterprise network and security infrastructure.
Ensure high availability, performance, and security across the IT environment.
Deliver network projects and migrations, troubleshoot complex technical issues, and support business continuity through disaster recovery and 24/7 operations.
Responsibilities
- Plan and implement client network upgrades, implementations, and migrations with minimal user impact.
- Develop network architecture and drawings and manage spine-leaf, three-tier, MPLS, leased-line, and high-availability environments.
- Configure Palo Alto and FortiGate firewalls, including security policies, VPNs, NAT, traffic shaping, and high-availability configurations.
- Deploy and manage Cisco Wireless Controllers, Cisco ISE, 802.1X, SDA, DNA Center, and Cisco ACI.
- Deploy and manage VMware NSX, vSphere, VMware Cloud Director, Infoblox, and Cisco IPS environments.
- Design and manage F5 LTM, GTM, and APM solutions, including load balancing, DNS, VPN access, SSL offloading, and failover.
- Prepare disaster recovery plans, participate in testing, and provide advanced troubleshooting and 24/7 production support.
Mandatory Qualifications and Capabilities
- Engineering degree or diploma in computers or electronics.
- At least 12 years of relevant experience.
- CCNA, CCNP Security, PCNSC, or NSC 4 certification.
- Enterprise network architecture, switching, MPLS, leased lines, and high-availability networking experience.
- Palo Alto, FortiGate, Cisco, VMware, Infoblox, Cisco IPS, and F5 administration experience.
- Disaster recovery planning, advanced troubleshooting, 24/7 production support, and off-hours maintenance availability.
- Strong planning, communication, client management, documentation, prioritization, teamwork, independence, and accountability.
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