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Senior Technical Specialist - Pfister Equipment

Fuller Technologies
Chennai, IND
Full-time
Senior · 6–8 years experience
Onsite
Discovered 3 weeks ago
sap

Full Job Posting

Your responsibilities

  • Provide technical support to customer and ensure timely response to issues with proper resolution within defined Service Level Agreement (SLA) time meeting customer satisfaction.
  • Passionate to support customers 24x7 as per shift roaster, it includes night shift.
  • Daily tracking and follow-up with customer, short training to customer during remote support on new features.
  • Collaborate internally with R&D & next level support teams and cross functional teams to resolve the issue.
  • Carryout Remote Software Maintenance as per schedules. Generating sales leads and providing technical assistance to Digital products regional sales team.
  • Visiting customer sites to carryout Training, Preventive maintenance, Emergency visit, short commissioning support with short notice.
  • Availability to travel in India and abroad approximate 20 to 30% per annum.
  • Handle and place Warranty and internal orders for parts and hours

What you bring

  • 6 to 8 years of solid experience working hands on with Pfister rotor feeders at any process plants, Cement / Mining plant working is plus.
  • Experience in solving PLC hardware, Intelligent MCC & software problems, knowledge in languages LAD, FBD, STL, ST, SFC from major brands Rockwell / Siemens / Schneider / ABB.
  • Experience in troubleshooting industrial communication protocols PROFIBUS, DEVICE NET, CONTROL NET MODBUS, ETHERNET TCP/IP, PROFI NET, HART, PROFIBUS-PA must, additional protocols are plus.
  • Ability to understand and troubleshoot the Ethernet networks issues. Knowledge on Segmentation, VLAN concepts etc.
  • Ability to understand issues through email, phone and remote support chat and acknowledge.
  • Demonstrated ability to work under pressure in rapidly changing environments.
  • Experience in latest Windows operating system to manage the servers, client station.
  • Should be a team player with collaborative skills.
  • Good written and verbal communication skills
  • Knowledge about Oracle/SAP is a plus.

Education Qualification

  • Bachelor / Diploma engineering in Electrical / Electronics & Communication / Instrumentation.
  • Training or Certifications in OT Security, Networking related courses is a plus.
  • What we offer
  • Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income.
  • Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.
  • Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
  • Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)
  • Employee Assistance program for you and your immediate family
  • A global network of supportive colleagues and growth opportunities
  • Continuous development and training in your area of expertise within a global Organization
  • As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.
  • Application and contact
  • Please apply by clicking “apply” on this page. Kindly note that we will be reviewing applications and conducting interviews - also on a virtual setting as required - on an ongoing basis so please apply as soon as possible.
  • No recruiters and unsolicited agency referrals, please.
  • Build a better world
  • Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success.
  • For further information on Fuller Technologies' business and services, visit https://www.fuller-technologies.com/
  • 6 to 8 years of solid experience working hands on with Pfister rotor feeders at any process plants, Cement / Mining plant working is plus.
  • Experience in solving PLC hardware, Intelligent MCC & software problems, knowledge in languages LAD, FBD, STL, ST, SFC from major brands Rockwell / Siemens / Schneider / ABB.
  • Experience in troubleshooting industrial communication protocols PROFIBUS, DEVICE NET, CONTROL NET MODBUS, ETHERNET TCP/IP, PROFI NET, HART, PROFIBUS-PA must, additional protocols are plus.
  • Ability to understand and troubleshoot the Ethernet networks issues. Knowledge on Segmentation, VLAN concepts etc.
  • Ability to understand issues through email, phone and remote support chat and acknowledge.
  • Demonstrated ability to work under pressure in rapidly changing environments.
  • Experience in latest Windows operating system to manage the servers, client station.
  • Should be a team player with collaborative skills.
  • Good written and verbal communication skills
  • Knowledge about Oracle/SAP is a plus.

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