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Senior Technical Service Specialist - Indirect Channel

Quaker Houghton
USA
Full-time
Senior · 3+ years experience
Onsite
Discovered 1 months ago
Microsoft OfficeCRM

Full Job Posting

  • Provide on-site and remote technical support for distributor partners and end-user customers. Build customer intimacy.
  • Provide product trial support, application surveys, and troubleshooting activities to optimize customer operations.
  • Recommend technical solutions that improve process efficiency, product performance, sustainability and cost savings.
  • Cross functional collaboration with key internal stakeholders, primarily sales and product management, to maintain existing business and identify new opportunities and support new product trials.
  • Share accountability to meet Metalworking Indirect Channel team annual goals and priorities (ex. Safety and Budget). Support the execution of strategic growth initiatives for the Metalworking Commercial team.
  • Support product implementations, conversions and startup activities at customer facilities.
  • Investigate performance issues and develop corrective action plans in collaboration with customers and internal teams.
  • Assist distributors in identifying growth opportunities and developing customer solutions.
  • Participate in joint customer visits with distributor representatives to support account development and retention.
  • Support use of CRM for distributor activities tracking.
  • Maintain accurate records of customer interactions, technical findings, and recommendations.
  • Communicate customer needs, market trends and competitive insights to internal stakeholders.
  • Travel to include distributor and customer sites for required meetings (60%+)

Qualifications

  • Bachelor’s Degree required in Chemistry, Engineering, or any relevant business related area.
  • Required Minimum Number of Years of Relevant Experience 3
  • Customer Focus – Dedicated to meeting customer expectations and requirements.
  • Results Driven – Holds self and others accountable for achieving performance objectives.
  • Ability to work independently and/or with minimal supervision.
  • Communications skills – Written, verbal and active listening.
  • Proficient in English – Written and spoken.
  • Must have basic working knowledge of Microsoft Office.

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