Senior Technical Officer - Technical Customer Support
Role Overview
Reporting to the Operations Specialist, Technical Customer Support this position provides technical support and timely resolution of ICT issues to maintain reliable information systems, hardware and infrastructure. The ideal candidate will have demonstrated experience in device logistics, software and hardware configuration, connectivity, device testing, and technical documentation.
Applications are open to current Queensland Health employees only.
While not mandatory, any relevant degree or qualifications in Information Communication & Technology or business-related disciplines would be highly desirable.
This role is full time with the standard hours of operation being 8:00am – 4:06pm, Monday to Friday.
Flexible working arrangements such as variable working hours and flex accrual may be supported.
Full Job Posting
About the Role
Reporting to the Operations Specialist, Technical Customer Support this position provides technical support and timely resolution of ICT issues to maintain reliable information systems, hardware and infrastructure. The ideal candidate will have demonstrated experience in device logistics, software and hardware configuration, connectivity, device testing, and technical documentation.
Applications are open to current Queensland Health employees only.
While not mandatory, any relevant degree or qualifications in Information Communication & Technology or business-related disciplines would be highly desirable.
This role is full time with the standard hours of operation being 8:00am – 4:06pm, Monday to Friday.
Flexible working arrangements such as variable working hours and flex accrual may be supported.
Key knowledge and experience
The ideal applicant will be able to demonstrate the following:
Assist in the installation, maintenance and support of non-enterprise hardware, software and computer systems either in a standalone or networked environment.
Provide technical support by trouble-shooting non-enterprise hardware, software, telecommunications and other media problems or by offering advice and education to clients on how to use local equipment and systems operating within Metro North Health. Highlight potential problem areas and assist the Digital Operations team to maintain a high standard and reputation.
Provide basic, responsive customer focused support service to Metro North Health as a member of the Technical Customer Support team within Digital Operations, Digital Metro North (DMN).
Contribute to the development of hardware, software, telecommunications and operational standards, policies, procedures and work instructions and assist with the implementation of those standards.
Provide technical support for Microsoft Windows 10®, Microsoft Office 2016/365®
Provide support and networking advice relating to DMN managed services for clients of Metro North Health.
Actively contribute to the development of best practice IT Service Management processes for the Digital Infrastructure team.
Find out about the role in more detail and how to apply in the attached Role Description.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas.
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
- Flexible working arrangements and competitive salary rates with annual incremental increases.
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging.
- Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
Applicants are to apply online. Applications received via Third Parties will not be accepted.
About Queensland Health
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Queensland Government
Queensland's state government delivers public services, programs and support to people and communities across Queensland.
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