Senior Technical Lead

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field.
• 12+ years of experience in technical operations, infrastructure management, or IT operations leadership.
• Strong hands-on experience with enterprise infrastructure and operational environments.
• Experience managing large-scale deployment and support operations.

Responsibilities

• Technical Operations Management
• Lead daily technical operations and ensure uninterrupted business services.
• Manage enterprise IT infrastructure including servers, storage, virtualization, networking, and endpoint devices.
• Monitor operational health, system uptime, performance metrics, and incident management activities.
• Ensure proper implementation of operational procedures, SOPs, and escalation matrices.
• Handle critical incidents, root cause analysis (RCA), and preventive maintenance activities.
• Manage Windows/Linux server environments and virtualization platforms such as VMware or Hyper-V.
• Oversee Active Directory, DNS, DHCP, Group Policy, file servers, and backup systems.
• Ensure proper configuration and maintenance of network devices including switches, firewalls, routers, and VPN solutions.
• Monitor cloud infrastructure and hybrid environments including AWS, Azure, or private cloud deployments.
• Manage data centre operations, hardware lifecycle, and disaster recovery planning.
• Lead technical deployment, migration, image deployment, OS deployment, and software rollout activities.
• Coordinate with OEMs, vendors, and internal teams for implementation and troubleshooting.
• Ensure smooth execution of POC environments, testing, validation, and production deployments.
• Manage patch management, security updates, and change management processes.
• Oversee asset management and technical documentation.
• Lead L1/L2/L3 technical support teams and field engineers.
• Provide technical guidance, mentoring, and operational training to team members.
• Assign tasks, monitor KPIs, and ensure SLA compliance.
• Conduct technical reviews, audits, and performance evaluations.
• Ensure infrastructure security, endpoint protection, and access control management.
• Monitor security incidents and coordinate remediation activities.
• Ensure compliance with organizational IT policies and industry standards.
• Maintain backup policies, recovery procedures, and business continuity plans.
• Windows Server Administration
• Linux Administration
• VMware / Hyper-V Virtualization
• Networking (LAN/WAN/VPN)
• Firewall C Security Management
• Active Directory C Group Policy
• SCCM / MDT / OS Deployment
• Cloud Platforms (AWS/Azure)
• Backup C Disaster Recovery Solutions
• Monitoring Tools (Zabbix, PRTG, SolarWinds, etc.)
• ITSM C Ticketing Tools
• Patch Management C Endpoint Security

Infrastructure s System Administration

Deployment s Project Execution

Team Leadership s Support

Security s Compliance

Technical Skills Required: